STOAIX answers every call to your dermatology clinic — 24 hours a day, 7 days a week — booking appointments in real time, with zero hold time and zero missed enquiries.
Patients with skin concerns don't want to wait. Whether it's a mole check, a flare-up of eczema, or a first consultation for acne — they want an answer now. If your receptionist is in with a patient, on lunch, or clocked off for the day, that call goes nowhere.
The reality: The average UK private dermatology clinic misses 12–18 calls per week. At £600+ average patient value across a treatment course, that's £374,000–£561,000 in annual lost revenue — not from bad marketing, but from unanswered phones.
And unlike a dental patient who might call back tomorrow, skin patients are driven by concern and urgency. The clinic that answers first gets the booking.
STOAIX acts as a fully trained receptionist for your clinic — available every hour of every day. It answers in under 2 seconds, in natural British English, and handles the full booking journey without any human involvement.
Every inbound call is answered within 2 seconds. No hold music, no voicemail, no missed opportunity — whether it's 2pm on a Tuesday or 8pm on a Sunday.
Appointments are booked directly into your calendar system during the call. No follow-up required. No double-booking. No admin overhead.
STOAIX is configured with your specific services, clinicians, pricing, and appointment types — mole mapping, patch testing, acne reviews, cosmetic consultations and more.
Outbound reminder calls are made automatically before each appointment, reducing your DNA rate and recovering revenue you'd otherwise lose to no-shows.
If a patient hangs up before the call is answered, STOAIX calls them back automatically — converting missed enquiries into booked appointments.
Every call is recorded and transcribed. Your dashboard shows all bookings, call logs, and conversion data — accessible any time from any device.
STOAIX is set up specifically for your clinic during onboarding. Common dermatology services it handles enquiries for include:
Most dermatology clinics think about missed calls as a minor inconvenience. The numbers tell a different story.
STOAIX captures those missed calls. At a fixed monthly subscription, the return on investment is measurable within the first week.
Dermatology clinics often worry about AI handling sensitive patient calls. STOAIX is designed to manage this appropriately.
During onboarding, urgency handling is configured for your clinic. If a patient describes a rapidly changing lesion, an acute allergic reaction, or another potentially serious concern, STOAIX can direct them to call 111 or attend A&E while still offering your earliest available appointment. Every call is logged and available for clinical review.
Routine booking enquiries — which represent the vast majority of inbound calls — are handled end-to-end without any escalation needed.
"We were losing patients every evening and at weekends without even knowing it. Since installing STOAIX, our new patient bookings are up 34% and we haven't had to hire any additional admin staff."— Practice Manager, Private Dermatology Clinic, London
"We had reservations about AI answering clinical calls. But the calls are handled professionally, the booking integrates directly into our system, and patients have no idea it's not a human. It just works."— Clinic Director, Skin & Laser Clinic, Birmingham
STOAIX connects to your existing phone number. When a patient calls, the AI answers within 2 seconds in natural British English, handles the enquiry, and books directly into your calendar. You receive a full transcript and recording of every call. No hardware or technical setup required.
Yes. STOAIX is configured for your clinic's specific services — mole checks, acne treatment, eczema consultations, skin cancer screenings, cosmetic dermatology and more. It understands your treatments, pricing, and availability, and books the appropriate appointment type.
STOAIX can be configured to handle urgency appropriately. For potentially urgent concerns such as rapidly changing moles or suspicious lesions, the AI can prompt the patient to seek urgent care while still offering the earliest available booking slot. Triage logic is set up during onboarding.
STOAIX uses a natural British English voice that is calm and professional. Patient satisfaction across clinics shows no material difference in experience versus a human receptionist for booking calls. Clinics may choose to disclose AI use if preferred.
Yes. STOAIX is built with UK GDPR compliance in mind. Call data is processed and stored securely, with appropriate data processing agreements in place. The platform is designed for CQC-registered private practices.
Book a 20-minute demo and see STOAIX answering calls for a dermatology clinic live. No commitment required.
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