It's an entire treatment course. STOAIX answers every call to your physiotherapy practice 24/7 — books assessments instantly, sends reminders, and recovers every missed new-patient enquiry.
The Problem
A physio patient who can't get through at 6pm doesn't call back in the morning — they book online with the next available clinic. And they take 4 to 8 sessions worth of revenue with them.
A typical physio patient attends 5–8 sessions at £60–£90 each. One missed new-patient call costs £300–£720 in treatment revenue — before factoring in re-referrals.
Most working-age physiotherapy patients call in the evening or at weekends. Standard reception hours miss the majority of their highest-intent enquiries.
Industry estimates put the average physiotherapy DNA rate at 10–15%. Every missed appointment is unrecoverable clinical time — automated reminders cut this below 5%.
The Compounding Effect
Unlike a single-visit aesthetic treatment, a physiotherapy patient who books represents recurring revenue across an entire treatment course.
A patient calling to book an initial physiotherapy assessment represents — on average — 6 sessions at £75 each: £450 per patient.
If your practice misses 8 calls per week due to out-of-hours enquiries and peak-hour overflow, that is £187,200 in annual lost revenue — from one gap in your call handling.
Automated reminders reduce DNA rates from an industry average of 12% to under 5%, recovering a further £15,000–£30,000 annually for a typical 3-clinician practice.
The Solution
Every new-patient enquiry answered immediately. Every existing patient reminded and confirmed. Zero missed revenue from avoidable gaps.
Every call answered within 2 seconds in natural British English. Evening calls, weekend calls, lunch-break calls — none go to voicemail.
Checks your live calendar, matches the patient to the right clinician and time slot, and confirms the initial assessment — all on the same call.
Calls every patient 48 and 24 hours before their appointment to confirm. DNA rates drop below 5% — protecting your clinicians' time and revenue.
Automatically follows up unanswered calls and web form submissions. Every new-patient enquiry is contacted before it goes cold.
See call volumes by clinician, booking conversion rates, and DNA trends — updated in real time. Every call is recorded and logged.
Fully managed service. No technical setup required. Works with your existing phone number and practice management system.
FAQs
In a 15-minute demo we show STOAIX live on a real call. No commitment required.
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