STOAIX answers every call to your private GP practice 24/7 — books appointments instantly, handles routine enquiries, and eliminates the front-desk bottleneck that costs you patients and reputation.
The Problem
Private patients are paying a premium precisely because they expect immediate access. Every call that goes to voicemail — or rings out — directly contradicts that value proposition.
Even well-staffed private practices miss a significant proportion of calls during peak periods, when reception is busy with in-clinic patients and admin.
A private GP consultation runs £150–£400. Missed calls during out-of-hours represent direct revenue loss — plus the risk that the patient registers with a competitor practice.
Research suggests that one in five private patients who cannot reach a practice on first contact do not attempt to call again — they find an alternative provider.
What Clinic Managers Say
Private GP practices across the UK consistently identify telephone handling as their single biggest operational weakness — and the one most visible to patients.
"Our GPs are excellent. But every few months we lose a patient because they couldn't reach us on a Tuesday evening. You can't compete on clinical quality if you can't even answer the phone."
— Practice Manager, London private GP clinic
"We have one receptionist. When she's dealing with a patient at the desk, the phone goes unanswered. It's embarrassing for a practice that charges what we charge."
— GP Partner, private practice, Surrey
The Solution
Every patient call is answered immediately and handled professionally — whether your receptionist is occupied, on leave, or it's 9pm on a Saturday.
Every call answered within 2 seconds in warm, professional British English. No voicemail. No missed calls. No exceptions.
Checks your live calendar and confirms appointments in the same call — new patients, existing patients, specific GP preference, same-day requests.
Identifies urgent requests and routes them to the appropriate on-call GP or urgent slot. Routine calls handled autonomously. Urgent calls escalated immediately.
Calls every patient 48 and 24 hours before their appointment. DNA rates drop below 5% — protecting your GPs' time and your practice revenue.
Every call recorded, transcribed, and logged. Review any interaction, monitor call quality, and evidence patient communication for compliance purposes.
Fully managed service. No technical setup required from your team. Uses your existing phone number and booking system. GDPR-compliant from day one.
FAQs
In a 15-minute demo we show STOAIX live on a real call. No commitment required.
Book a Free Demo